Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
We are now going to go through the types of returns you can get and these will appear in your purchasing terms, which can be located by selecting agreements from the dropdown menu of the settings tab on the top menu of your vendor central dashboard. Customer damaged, the product has been returned by a customer and is not in a new condition.
show moreThe product packaging is damaged or the product shows signs of use wear, or damage, including where the customer has broken the seal. Opened the box and, or used or tested the product. Carrier damaged, the product is either a, damaged during transit or delivery to an Amazon customer or b, been returned by the customer to Amazon and damaged during return transit or delivery to the performance center. Vendor damaged, damaged before the point of delivery to Amazon, including damage due to handling by the vendor or the vendor’s carrier. Defective, the customer has returned the product and told Amazon that it is defective.
This includes items that are missing parts, manuals, instructions or warranty information. Warehouse damaged, the product is damaged after the point of delivery to Amazon, but before leaving their fulfillment center, including damaged, due to handling an Amazon’s fulfillment center, undamaged overstock products that are not damaged or effective, but lacks customer demand that is overstock.
Expired, products that are passed their expiry date and advantage stock under a consignment PO that is advantage stock, which is not damaged or effective, but where Amazon lacks customer demand, that is another overstock.