Vendor Central: Contesting Chargebacks and Invoice Reconciliation
Transcription
A shortage is when the Amazon fulfillment center claims that they did not receive all of the products or ASINs that were shipped on a purchase order through vendor central. This can vary from a single unit to multiple units, to an entire carton. Amazon will claim a shortage, even in the event where you know that you were unable to ship that unit all those units.
show moreBut you failed to remove this or these units from your purchase order. Within the given five days from the date vendor central generated the purchase order, it is therefore imperative that any items, you know, you will not be able to ship on that purchase order, have the availability status amended on the purchase order.
You can amend the units on a single line item on a purchase order by selecting purchase orders. From the dropdown menu under the orders tab in your top menu on vendor central search for your purchase order, that the units will go short on either in the search bar in the top right hand corner of the purchase order page or in the table of confirmed purchase orders, select this purchase order and click open selected POS.
On the following page, all of the line items on this purchase order will be shown. Find your product code or ASIN line item and select it. Click on update selected items on the next page. Either amend the units in the accepted quantity cell by typing in the new number of units.
Or if none of the units can be shipped, select the canceled out of stock option from the dropdown menu in availability cell, or whatever other reason you have for not being able to fill any of the units for this product. By ensuring that your purchase order quantities are always updated and identical to what you actually pack on the purchase order. You ship to Amazon, you can greatly reduce your shortages.