Customer Orders Returned Reimbursements
In this module we will be taking a deep dive into the following subjects:
How Amazon Manages Customer Returns
We will look at how Amazon manages customer returns and refunds to you from these returns.
The Refund Report and the Returns Report
We will go through the Refund and Returns Reports and where you can access them on Seller Central.
Reconciling Your Returns and Refunds Reports
We will look at how to reconcile your returns versus your refunds and find out which returns have not yet been refunded by Amazon.
Creating Cases for Customer Orders Returned but not Refunded
We will learn how to create cases for any refunds for items returned by customers and how to request the refund or reimbursement.
After Finishing this Module
You will :
• Know where and how Amazon manages customer returns and refunds to the Seller;
• Understand and be able to reconcile the Refunds and Returns Reports; and
• Know how to create a successful case for customer returns refunds.
