FBA Seller Reimbursements; Find eligible returns
Now that you have completed your reconciliation between what Amazon has refunded you for customer returns, that is the refunds report, and what Amazon has captured as a return. That is the returns report. You can now see which returns Amazon has not yet refunded you for. It is very important to remember the 45 days, which Amazon has for the refund.show more
And to rather focus on any a indicated order IDs more than 45 days ago. If Amazon has captured a return 50 days ago, and you have not received a refund for it, you must open a case to request the refund or reimbursement for the return. You can proceed to split your order IDs into batches of 10 to 15 only, so that you can keep the batches small for each case, ensuring a fast turnaround time from Amazon. Remember the fewer order IDs they have to investigate in a single case. The faster they can investigate and attend to them.