By Amazowl Team
If your investigation into the shortage claim by Amazon is valid. You can then confirm this by issuing a credit for the shortage. It is important that you first raise the credit on your own in-house system so that you can generate your own credit memo number to use on the vendor central credit memo.
show moreOnce you have done this, go to your invoices page from the dropdown menu of your payments tab on the top menu of your vendor central dashboard under available actions on the left side of the screen, click on the gray button that reads submit proof of delivery. All shortage claims will be shown in a table on the next page.
Alongside the particular invoice containing the shortage claims you’ve investigated click on the gray action button to the right of the invoice note that the shortage claim invoice generated by Amazon will be your original invoice number followed by the letters S CR. This is how you can now track this invoice and its pending credits on your remittances at a later status well.
Select submit credit memo from the gray action dropdown menu. On the next page, fill in all the relevant and pertinent information regarding your credit memo and ensure that the vendor essential credit memo details and total value are identical to the credit memo you generated on your own system. Once you are happy with everything you can click submit.
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