Vendor Central: Why is Amazon Not Placing Purchase Orders
When you realize that Amazon is not placing purchase orders for some of your products, be sure to make a list of what products these are and ensure that they’re listed by ASIN as Amazon checks products via their Amazon assigned ASINs more readily than they do any other product ID time, click on the support link at the top of your vendor central dashboard on the following page.show more
Scroll down to the bottom of the page and click the contact us button on the next page. Select your relevant category or business group if applicable, and then scroll down to purchase order management, select PR confirmation, or adjustment from the list of subjects below as this is the most relevant topic. Click the still need help link, then click the, send an email link type in your subject line, something along the lines of why is Amazon not placed in purchase orders for my products?
And type in a, for not applicable in the PO number field, you can enter your phone number in the next field while altern into NA in here. Two, if you would prefer to get answers via email only. Leave the option of fields blank, unless you wish to make a reference to the attached list of ASINs for the products that Amazon is not placing purchase orders for, in the body of the email, kindly ask Amazon to give you reasons as to why your products are not being ordered by Amazon. Attaching the list of these ASINs and making reference to the attachment.
If you have already searched for your products on Amazon marketplace and cannot find them, you should definitely ask why they’re not showing up on the website either. When you are done typing up your email, click the submit button at the bottom. With any luck, Amazon will get back to you within 24 hours to save what the problem is.
And you can move forward with any of the options we go through in the following videos in order to correct the problem and start receiving purchase orders again for these products.