FBA Seller Reimbursements; Find eligible returns
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In order to create a case for refunds not received customer orders returned or not returned, you would need to go to the help page by clicking on the help link in the top right-hand corner of your seller central account at the bottom of the help page click on the get support button.
show moreOn the following page, select the relevant issue, which in this case would be selling on Amazon from the dropdown menu provided select disbursements and payments from the your account heading, from the options provided click the, when will I be paid for my order link. On the next page, enter your order ID in the available cell, and click the yellow investigate order button.
Click the yellow view payments report button. And you will then be able to see what amount of refunds you are getting in total, as well as when you can expect this customer return order ID to be reimbursed to you. And with which pending payment, if you do not have a pending payment report, you can search and open a case for this missing reimbursement in one of two ways.
Both of which involve returning to your health page, clicking on the get support button and on the following page, selecting the relevant issue, which in this case would again be selling on Amazon from the dropdown menu, provided thereafter select the orders item from the fulfillment by Amazon section.
Select request, order reimbursement from the section by clicking the select issue button to the right of the issue. Enter your order IDs one at a time to see whether they were indeed returned to an Amazon fulfillment center. As they appeared on your returns report, they will most definitely occur as received, click the no button to show that this did not resolve your issue.
In the box that opens below select the other issue and then complete your details. Once you are happy with everything you have filled in select the yellow submit button at the bottom of the page, you can also select the investigate, an order issue, and complete all the details they’re in. Including attaching your reconciliation report.
To request the reimbursement or refund. Remember that if your returned item is in a sellable condition and Amazon has not paid you for it yet, they will not reimburse you as it simply goes back into your inventory. The customer will be refunded though. If the product is in an unsellable Condition. Amazon will determine which disposition it ends up being and will reimburse.
You should default not have been yours but will not reimburse you. If the customer damaged the product and made it unsellable. Once you are happy with all of the details you have provided, click the yellow, send button at the bottom of the page.