Amazon Seller Central Business Value
Amazon Seller Central FBA Reimbursements
FBA Inventory Reimbursement
Cheat Sheet
The FBA Inventory Report
• Once your product has arrived at an Amazon Fulfillment Center, Amazon can and often does move your inventory within their fulfillment network.
• The products can and do get lost or damaged during these moves.
• You would therefore need to keep track of this and claim for reimbursements for any losses or damages.
• These are the adjustment reason codes and types as they relate to your FBA Inventory:
• We need to concern ourselves mainly with the below adjustment reason codes when looking at our FBA Inventory Report:
* D – Inventory disposed of
* E – Damaged at Amazon Fulfillment Center
* M – Inventory Misplaced
* Q – Other disposition change
• Further to this, these are the Inventory Dispositions we should also be aware of.
• Inventory Disposition refers to the physical state of a unit or units:
• You can find your FBA Inventory Report by selecting “Fulfillment” from the Drop Down Menu of the “Reports” tab on Seller Central.
Reconciling the FBA Inventory Report
• In order to reconcile your FBA Inventory Report, you would need to first download it so that we can sort and arrange it as needed so that we can find all adjustments quickly and easily in order to know which ones we need to request a reimbursement for.
• Select “Fulfillment” from the Drop Down Menu of the “Reports” tab on Seller Central.
• On the next page under the “Inventory” Heading on the left side menu, click the “Inventory Adjustments” link and select the “Download” tab on the next page.
• Select the Date Range you wish to run the report for and then click with the yellow “Request .csv download” button if you would like your report in excel format or the grey “Request .txt download” button if you would like your report in a notepad of word format.
• Once your Report Status on the right side of your Download Line says “Download”, click this “Download” button to download and open your report.
• As mentioned previously, we need to sort by reason code and look for codes D, E, M and Q.
• This will then allow us to reconcile where a SKU or ASIN was lost but then found or where it remains lost or damaged.
* Where an Adjustment Code is D, the product has been disposed of and you can immediately make a note to create a case for reimbursement for this ASIN.
* Where an Adjustment Code is E, the product was damaged while in the care of Amazon and you can also immediately make a note to create a case for reimbursement for this ASIN.
* Where an Adjustment Code is M, the product is missing and is considered misplaced. You would first have to see which of these M-coded ASINs appear again with an F Code as some of these items may have been found. Those that do not have a matching F Code remain missing and you can then make a note to request a reimbursement for these ASINs.
* Where an Adjustment Code is Q, the product was removed from your inventory from a specific disposition status and then added back to your inventory with a new disposition status. You would need to reconcile these ASINs with any of the same ASINs with a P Code. Anything not found with the P Code in a newly constituted Disposition may need to receive a reimbursement unless that Disposition is Defective, Customer Damaged, Distributor Damaged, Carrier Damaged by YOUR Carrier or Expired.
• It is further important to note that Amazon will automatically seek to reimburse you for the other codes, that is, anything that is re-dispositioned as Warehouse Damaged or Carrier Damaged but it does not do any harm to open cases for these to be reimbursed anyway.
• Armed now with your list of ASINs that need reimbursements, you can proceed to open a case for them.
Creating a Case for FBA Inventory Reimbursements
• To create a case for FBA Inventory Reimbursements, we recommend that you don’t try to put the full list of ASINs you require reimbursements for from your report unless they amount to less than 10 transactions.
• It is easier for Amazon to manage a case with 5 to 10 transactions from your FBA Inventory Report than it is for them to manage 50 of them.
• You may even wish to bundle your ASINs by Adjustment Code and Reason into separate cases but we do recommend you keep your ASINs to between 10 and 20 per case.
• In order to create your cases, go to the “Help” page by clicking on the “Help” link in the top right hand corner of your Seller Central Account.
• At the bottom of the “Help” page, click on the “Get Support” button.
• On the following page, select the relevant issue, which in this case would be “Selling on Amazon”.
• From the Drop Down Menu provided thereafter, select the “Inventory Damaged or Inventory Lost in Warehouse” link beneath the “Fulfillment by Amazon” Header.
• You will then be able to select one of the following as it pertains to your FBA Inventory Reconciliation and the Cases you wish to open:
* Inventory Lost in FBA Warehouse; and
* Investigate Inventory Damaged in FBA Warehouse.
• Click the “Select Issue” alongside the relevant issue and proceed to fill in all the relevant details pertaining to your case.
• Remember to attach your reconciliation report with those specific SKUs or ASINs only for that case.
• Once you have completed all the relevant fields and attached all the relevant documentation, click the yellow “Send” button at the bottom of the page.
• Proceed to open as many cases as you require for the remaining Adjustments from your reconciled FBA Inventory Report.