Amazon Seller Central Business Value
Amazon Seller Central Fulfillment by Merchant
Section 3: Merchant Fulfilled Shipping Templates
Cheat Sheet
Setting up a new Shipping Template for Fulfilled by Merchant SKUs
• If you’ll recall from the previous section, we assigned a Shipping Template to our Merchant Fulfilled SKUs so that customers will know what shipping options are available to them.
• Well, in this video, we’re going to show you how to create a brand new shipping template specifically for your Merchant Fulfilled SKUs.
• Select “Shipping Settings” from the Drop-Down Menu of the “Settings” Tab in the top right-hand side of your Seller Central Dashboard.
• On the next page, click “Create New Shipping Template”.
• Choose Template A if your Merchant Fulfilled SKU weighs less than 16oz.
• Choose Template B if your Merchant Fulfilled SKU weighs more than 16oz.
• Note that these templates were created with the premise that no side of your shipping package should be more than 12 inches and should not weight more than 70lbs.
• In the Pop-Up Window, click the “Create a New Shipping Template” button at the top, or choose to select which Template you would like to copy from the Drop-Down Menu provided below this.
• Since you are creating a shipping template for the very first time, click the “Create a New Shipping Template” button and then click the “Ok” button.
• Proceed to follow the steps for creating your new template by inserting the relevant information beneath each of the following sections:
* Shipping Template Name – maybe name it something obvious like Merchant Fulfilled Shipping Template;
* Rate Model;
* Shipping Region Automation, which can be on or off and, if on, you would need to select which warehouse these items are automatically shipped from in the Pop-Up Window that appears;
* Prime Settings, which can be selected or not and, if selected, you would need to select which warehouse these items are automatically shipped from in the Pop-Up Window that appears;
* Shipping Options, Regions and Rates, and here you can choose “Free Shipping by selecting the “Free Economy” option, the Address Type, your transit time, and even add more regions or states by clicking the “Add New Shipping Rule” button and selecting these areas from the Pop-Up Window provided.
* You can also edit your shipping rates, transit times and Address Types for “Standard Shipping”, “Expedited Shipping”, “Two-Day Delivery” and “One-Day Shipping”, all with the option to add more regions or states to the rule.
* You can also opt for “International Shipping Options” if applicable.
• Click the “Save” button at the bottom of the page to save and create your new shipping template.
Editing an Existing Shipping Template for Fulfilled by Merchant SKUs
• Say you have an existing shipping template you merely want to modify slightly now that you are shipping orders to customers yourself, this would be how you would do it.
• Select “Shipping Settings” from the Drop-Down Menu of the “Settings” Tab in the top right-hand side of your Seller Central Dashboard.
• On the next page, from the Shipping Templates List, click the template you want to edit for your Merchant Fulfilled SKUs.
• On the top-right side, click the “Edit Template” link. Modify all the fields you would like to change as required and then click the “Confirm” button.
• You can still continue to review the shipping settings before clicking the “Save” button.
Setting up Return Settings for Merchant Fulfilled SKUs
• One of the advantages or disadvantages of fulfilling your customers’ orders yourself is that you will now need to deal with returns.
• Therefore, you would need to set up some guidelines or settings to deal with these returns and here’s how you would do it.
• Select “Return Settings” from the Drop-Down Menu of the “Settings” Tab in the top right-hand side of your Seller Central Dashboard.
• On the next page, under the “General Settings” tab, select whether you would like to receive return request emails with links to authorize, close or reply.
• Select your “Default Automated Return Rules” as preferred by yourself.
• Select whether you would like yourself or Amazon to create a mailing label for the return.
• Select your “Shipping Carrier” from the Drop-Down Menu provided.
• Select whether you or Amazon will be supplying the Return Merchandise Authorization Number.
• Type your “Return Instructions” email response in the text box available below.
• Click the “Save Settings” button at the bottom of the page.
• Next click the “Return Address Settings” link at the top of the page and complete your address details for the returns.
• Click the “Save Settings” button at the bottom of the page.
Setting up the Returns Policy for your Merchant Fulfilled Orders
• One last thing to consider is informing your customer what the policy is for returns, and hopefully you are one of those Sellers who do allow returns and refunds.
• So, in order to let your customers know what your policy is on returns, select “Your Info & Policies” from the Drop-Down Menu of the “Settings” Tab in the top right-hand side of your Seller Central Dashboard.
• On the next page, click the “About Seller” tab.
• On the following page, add your policy on returns to the wording already there in the text box provided.
• An example of what your policy could be might read something along the lines of the following: “My return policy for Merchant Fulfilled items (where you see the “Shipped by STORE Name” is 14 days from the date your product was delivered. Products returned in unsellable condition will not be refunded. Products returned in sellable condition will receive a full refund.”
• Click the “Save” button once done.