Seller Performance; Optimize account health
Transcription
If you receive a notification that a customer has issued a chargeback claim and you decide that it’s not worth fighting and you just want to issue a refund and not dispute the request, you can do so I few different ways. The first option is to issue a return list refund. Our return list refund is where you issue a refund, and let the buyer keep the product.
show moreThe second option is to issue a standard refund. This type of refund is where you issue a refund only after you receive the product back from the buyer, the refund is considered partial. If it does not match the item price that the buyer was charged, you may issue a partial refund instead of a full refund.
Depending on the returned circumstance, returned circumstances can include such things as restocking fees. A restocking fee can be issued if the buyer returns the item to you damaged or in a condition that is different from the condition in which you shipped it. Be sure to review the guidelines for charging restocking fees for the latest information.
A partial refund can also be issued if the buyer simply no longer wants the item or is otherwise at fault and still wants to return it. An Amazon has charged your account up front for return shipping through prepaid returns. You may deduct the cost of return shipping from the refund you issue to the buyer.
Be sure to review the return reason codes for prepaid returns to determine who is at fault for a return. Note if the buyer paid upfront for return shipping and you are at fault for the return, you are required to refund the return shipping cost in addition to the item price, and remember to be as upfront as possible with the shopper to reduce any further dissatisfaction with a buyer that can result in negative feedback if you decide to issue a partial refund.
It’s really important to explain the reason why only a partial refund is being issued to the buyer in advance. If a buyer only receives a partial refund and does not know why this can result in a misunderstanding between you and the buyer or a possible A two Z guarantee claim being filed. And lastly, if the order had tax calculated.
Tax will be automatically refunded when issuing a full or partial refund for partial refunds. Partial tax will be automatically calculated and refunded.