Brand Registry Support

Use the report of violation tool. All submissions related to suspected intellectual property violations should go through this tool. Report a marketplace policy violation or retracting a violation non-intellectual property or marketplace policy violation. This is to notify Amazon about a violation of an Amazon policy, or if you want to retract a report of suspected intellectual property infringement, if you are reporting a non-intellectual property violation, select the appropriate topic.

Incorrect variation use this when the child ASIN is an invalid variation of the parent ASIN, for example, a color blue variation was added for a shirt, but the manufacturer does not make this version of the shirt. Alternatively, the ASIN is a multi pack that is not created by the manufacturer. For example, the manufacturer only makes a four pack, but a reseller added a variation for a six pack or an eight pack.

Not as described, use this when the item sold on a listing does not match what is described on the detail page. For example, the listing states’ specific pieces are included, but the item shipped did not contain all of the pieces product review violation. Use this when a product review is posted that violates Amazon’s policy that governs product reviews or other marketplace policy violations.

Retract a violation is used when you want to cancel your report submission. Usually when there’s an inaccuracy in the original submission listing issues, this is used to report problems with the accuracy of a listing when you are having difficulty updating a detail page or when a listing was removed from the site.

And you would like to appeal that decision. This is to be used for incorrect information on detail page, use this when you identify an inaccuracy on the detail page for one of the items listed under your brand name, that you have been unable to update when submitting this information, you will need to include a description of the incorrect information, as well as a summary of the correct information that should be included in the update.

Reinstate listings use this when you have been informed that your listing was removed because it was in violation of policy and you would like to appeal that decision, please include any prior communication regarding the matter from Amazon in your submission. Incorrect variation use this when the child ASIN is an invalid variation of the parent ASIN, as we described previously.

This option is also available under the report, a marketplace policy violation category. Remember we discussed it, update your brand profile. This is used when you want to modify the privileges and access for users associated with your brand registry account, or when you want to update information related to your brand, such as adding a new trademark for a different marketplace.

Granting access to authorized users or representatives that represent your brand can make it easier to manage your brand on Amazon. The available roles include as mentioned in the previous video administrator, the user has full permission to assign roles, to accounts, rights, owner, the users, the rights owner, or an employee of the rights owner who is authorized to report violations and registered agents.

Which is a third party who is authorized by the rights owner to report violations, to update a role. The administrative or brand must include the email address of the user as well as the specific role they want to either add to or remove from user all users must first create a brand registry account before they can be given a role technical issue.

This is used to report technical issues with your brand registry. Use this to notify Amazon. When one of the pages on the brand registry site is not functioning properly, or if errors occur during your use of brand registry concern, not listed, this is a miscellaneous catchall topic, and you can use this option when the issue needs report.

It’s not adequately summarized by one of the other contact us topic. Escalate previously submitted issue. This is a process for you to follow up on a request previously submitted to Amazon. Use this option. If you want to appeal or escalate the outcome of the previously submitted case, please reference the case ID from the prior submission so that the escalation can be tracked to the correct issue for escalating an infringement related issue.

Select escalate, an infringement related issue. Obviously for other issues, not related to infringement, such as a prior submission about an inaccuracy on a detail page or a request to update your brand profile, select escalate, other issues.